Help with an existing policy
Use a support enquiry for help finding the appropriate insurer process. Do not send full policy numbers, documents or medical details in the first message.
Ask for policy supportOfficial insurer support
- Tata AIA customer service and grievances
- Care Health customer support · Grievance process
- Tata AIG grievance process
Escalating a complaint
First use the insurer’s formal grievance process and retain your complaint reference. Consult IRDAI’s Bima Bharosa guidance for registration and tracking, and IRDAI’s Insurance Ombudsman information for eligibility and procedure. Padmajaya Life does not decide claims or grievance outcomes.
Customer Support — the details
We can help guide you toward the appropriate process and insurer contact where required.
Contact Us
- Phone: +91 8169637065
- Email: padmajayalife@gmail.com
- Business Hours: Mon–Sat, 9:00 AM–7:00 PM IST
Policy & Claim Matters
Insurance policies and claims are ultimately administered and decided by the respective insurance company according to the applicable policy terms.
Where possible, we can help you understand whom to contact and what process may be applicable.
For formal grievances relating to an insurance company's product or service, the relevant insurer's official grievance process should be followed.